Tuesday 4 March 2014

DIY Carpet Cleaning V Professional Carpet Cleaning

What are the true costs?

In this month's blog, Yasser from Black Gold Carpet Cleaning compares the price of hiring DIY machines V hiring a Professional carpet cleaner, as well as the true costs involved.

There is a lot more than price to consider when going down the DIY path when it comes to carpet cleaning.  What about the time and effort involved in picking up and returning the machine?  What about actually operating the machine and the time it takes to set up, fill, empty, clean, repeat?!  What happens if you over wet your carpet or upholstery?

Black Gold Carpet Cleaning has been called to the scene of many DIY carpet cleaning disasters and it is not pretty!  It can also prove to be very costly if you then have to call in a professional to fix the damage or even worse, replace your carpet or couch!

Professional carpet cleaners like Black Gold are not as expensive as you may think - not when you consider the alternatives!! To read the full article please follow DIY Carpet Cleaning, what are the true costs?




Tuesday 11 February 2014

Great Expectations.......

Melbourne Carpet Cleaning Guarantees - are they real?

 Are you a serial complainer? Do you often find yourself waiting on hold to lodge a complaint or offer feedback relating to the purchase of goods or services? Do you have to fight for your refund or a replacement/re do? If so, then thank you!  It is customers like you who make businesses accountable.

At Black Gold Carpet Cleaning Melbourne, we offer a no questions asked satisfaction guarantee with no fine print.  If you are not happy, we are not happy and we won't rest until everyone is happy!  Unfortunately this is not always the case. As I found out, when I tried to return a pair of my son's sports shoes to a very well known and respected brand outlet. They had fallen apart after 2 months......to read the whole story and find out how I fared click here Guarantees - real or just a marketing gimmick?


Are you a serial complainer?  Do often find yourself waiting on hold for an eternity to speak to a customer service representative about a defective purchase or dodgy service? - See more at: http://blackgoldcarpetcleaning.com.au/guaranteed-carpet-cleaning-melbourne/#sthash.CePCESCF.dpufAre you a serial
Are you a serial complainer?  Do often find yourself waiting on hold for an eternity to speak to a customer service representative about a defective purchase or dodgy service? - See more at: http://blackgoldcarpetcleaning.com.au/guaranteed-carpet-cleaning-melbourne/#sthash.CePCESCF.dpuf

Wednesday 18 December 2013

Merry Christmas from your local carpet cleaners Melbourne

What are your favourite family Christams traditions? Live tree or fake? Presents? Lights on your house? Christmas craft with the kids?

In this blog we talk about our new and old family traditions and our "hand made" Christmas. We also look at a few tips for Christmas cleaning emergencies.

Finally we say thank you to all of our wonderful Melbourne customers for your loyal support in 2013.  We wish you all a very very Merry Christmas and a Happy new Year.  We are operating throughout January 2014 so please give us a call once the parties are over and the clean up begins!!

To read the full post please click here!



Do You Review?

Did you know that on average, most customers read about 2-10 reviews before making up their mind about a business? - See more at: http://blackgoldcarpetcleaning.com.au/category/blogs-articles/#sthash.NpWvU8eA.dpuf
Did you know that on average most customers read 2-9 reviews before making their mind up about a business?  More and more, reviews and the opinions of our peers are playing an increasing role in the success or otherwise of businesses.

Did you know that on average, most customers read about 2-10 reviews before making up their mind about a business? - See more at: http://blackgoldcarpetcleaning.com.au/category/blogs-articles/#sthash.NpWvU8eA.dpuf
In this article we ask customers to think about leaving a review for service based businesses as it can be the crucial deciding factor for customers when choosing a tradie and can really give small businesses a helping hand when it comes to being found by the search engines.
We have many reviews from our customers, both on our website and other review sites like Google and Yalwa.

We love the feedback we get from our customers and it is just another reason to continually strive to exceed customer expectations. For all the facts and figures, click here to read.

Thursday 24 October 2013

SOS...water damage emergency...washing machine overflowing..HELP!

Sunday mornings are sacred, no work, a nice sleep in, relaxing in front of the TV, coffee in hand....then it happened!

Emily from Prahran had a water damage emergency and needed our help NOW! Her washing machine had sprung a leak and she was now paddling around her living room.

I was happy she called so we could fix the problem straight away before it became a major health issue and hopefully the carpet could be saved.

To find out how I saved Emily from major water damage, follow this link; Water Damage Carpet - Emily's story

blackgoldcarpetcleaning.com.au

Carpet Stain removal Melbourne...Tales of the Unexpected!

Lucy from Toorak has booked Black Gold carpet Cleaning to come to here Toorak residence to steam clean the carpet.  Little did she know, they would be witnesses to a horrific accident.

As Yasser from Black Gold sets up, he hears Lucy scream from the living room, a blood curdling cry! When he runs to find Lucy, he discovers a most distressing scene......Lucy had dropped her entire cup of coffee on the carpet.

To see how Yasser dealt with this crisis, please follow this link to the blog on our website;  Lucy's coffee stain removal 


blackgoldcarpetcleaning.com.au
Carpet stain removal Melbourne…Tales of the unexpected! - See more at: http://blackgoldcarpetcleaning.com.au/carpet-stain-removal-melbourne/#sthash.DgjaEDpW.dpuf
Carpet stain removal Melbourne…Tales of the unexpected! - See more at: http://blackgoldcarpetcleaning.com.au/carpet-stain-removal-melbourne/#sthash.DgjaEDpW.dpuf
Carpet stain removal Melbourne…Tales of the unexpected! - See more at: http://blackgoldcarpetcleaning.com.au/carpet-stain-removal-melbourne/#sthash.DgjaEDpW.dpuf

Thursday 22 August 2013

From little things big things grow….

All jobs are "BIG" jobs for Black Gold Carpet Cleaning Melbourne

In this edition, we pose the question, are all customers equal or does it depend on the size of the job?

Yasser Mohamed of Black Gold Carpet Cleaning Melbourne tells the story of the day he went to a very small job in Brighton and did such a good job the customer rebooked for a much, much bigger job the following week.

You just never know where a small job will lead, so at Black Gold Carpet Cleaning we treat all customers as VIPs and strive for consistently high quality customer service and results, every job.

Yasser says, "One thing I have learned from life experience is to apply the same enthusiasm and passion to each and every job, no matter how big or small. no matter how profitable, all leads are good leads and all carpet cleaning customers have the potential for repeat business."

At Black Gold Carpet Cleaning we love our job and you will too!
One thing I have learned from life experience, is to apply the same enthusiasm and passion to each and every job, no matter how big or small, no matter how profitable, all leads are good leads and all carpet cleaning customers have potential for repeat business. - See more at: http://blackgoldcarpetcleaning.com.au/bg-carpet-cleaning-all-jobs-are-big-jobs/#sthash.pzQ9KtYV.dpuf
All jobs are “BIG” jobs for Black Gold Carpet Cleaning - See more at: http://blackgoldcarpetcleaning.com.au/bg-carpet-cleaning-all-jobs-are-big-jobs/#sthash.pzQ9KtYV.dpuf
All jobs are “BIG” jobs for Black Gold Carpet Cleaning - See more at: http://blackgoldcarpetcleaning.com.au/bg-carpet-cleaning-all-jobs-are-big-jobs/#sthash.pzQ9KtYV.dpuf

All jobs are “BIG” jobs for Black Gold Carpet Cleaning

Carpet cleaning MelbourneFrom little things big things grow….

Do you treat small jobs like big jobs? At Black Gold Carpet Cleaning Melbourne, we strive to maintain consistently exceptional customer service, no matter the size of the job. One thing I have learned from life experience, is to apply the same enthusiasm and passion to each and every job, no matter how big or small, no matter how profitable, all leads are good leads and all carpet cleaning customers have potential for repeat business.
- See more at: http://blackgoldcarpetcleaning.com.au/bg-carpet-cleaning-all-jobs-are-big-jobs/#sthash.pzQ9KtYV.dpuf

All jobs are “BIG” jobs for Black Gold Carpet Cleaning

Carpet cleaning MelbourneFrom little things big things grow….

Do you treat small jobs like big jobs? At Black Gold Carpet Cleaning Melbourne, we strive to maintain consistently exceptional customer service, no matter the size of the job. One thing I have learned from life experience, is to apply the same enthusiasm and passion to each and every job, no matter how big or small, no matter how profitable, all leads are good leads and all carpet cleaning customers have potential for repeat business.
- See more at: http://blackgoldcarpetcleaning.com.au/bg-carpet-cleaning-all-jobs-are-big-jobs/#sthash.pzQ9KtYV.dpuf